The following cancellation policy has been implemented to protect our piercer’s time and income.
Piercings by Caitlin presents Holier Toledo requires a valid debit or credit card to be put on file at the time of scheduling any/all new piercing/permanent jewelry appointments. Your card will not be charged at the time of booking. If you book using an invalid card you will be banned from our shop.
We require all piercing appointments be made by an adult (18+). Individuals under the age of 18 must be scheduled by a parent or legal guardian.
You will receive multiple text message and e-mail reminders prior to your appointment. In order to avoid a cancellation fee you must cancel directly via the initial confirmation e-mail or via Acuity Scheduling at least [8] eight hours prior to your appointment. Calls, text messages, or direct messages on social media to cancel are not accepted.
If you cancel your appointment within [8] eight hours prior to your appointment time Piercings by Caitlin presents Holier Toledo will charge the card put on file a one-time $25.00 cancellation fee, per appointment.
If you no-call/no-show, don’t have required documentation or arrive more than 10 minutes past your appointment time you will be charged a full $50 cancellation fee, per appointment.
RESTOCKING FEE: If you arrive to your appointment and then cancel after selecting jewelry that we sterilized, there will be an additional 15% restocking fee in addition to the $50 cancellation fee. To avoid a restocking fee, please inform your piercer before choosing jewelry. You will only be required to pay the $50 cancellation fee.
Please note that this policy is enforced even on same-day appointments.
IMPORTANT: If you do arrive for your appointment, and an anatomy specific piercing cannot be performed, you will NOT be charged a cancellation fee.
Thank you for your understanding on this matter. We appreciate your business, and look forward to serving you!